Frequently asked questions

How to search products?

Search for products by entering the product name or keyword into the Search Bar at the top of any page. Try to enter a general description. The more keywords you use, the less products you will get in the results page. When you find a product you’re interested in, simply click the product name or the product image for more details.

How are shipping costs calculated?

Shipping costs are calculated based on shipping method (air, sea or land) and product weight / volume. Different shipping companies have different rates, so it’s best to check and compare which is most affordable and economical. For more details on how shipping costs are calculated, please contact us directly.

What is Buyer Protection?

Buyer Protection is a set of guarantees that enables buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was assured to be genuine was fake.

 

MOST FREQUENTLY ASKED QUESTIONS

 

Q.   How long does the item takes to deliver?

A.  This depends on your location and the estimated delivery date is stated at the checkout page(in most cases 2-4 weeks)

 

Q. What payment methods are accepted?

A. We accept credit and debits cards, PayPal

Q. How long does it take an order to get shipped?

A. It will take 2-5 business days to be shipped and a shipping notification will be sent to customer containing tracking ID

 

Q. What happened if my Order is Bad or Damage?

A. In some cases items get broken and might be caused by wrong packaging or the manufacturing error, Here is what to do contact us with the situation get the picture and video ready and after investigating the product we either send a new item or refund you.

 

Q. What if I am not satisfied with the product?

A. If you are not satisfied with the product you received instead of making wrong feedback on the product review you are advised to contact us and we review the product and see how to make you feel happy.

 

Q. Can I return products I don’t like?

A. According to the refund and return policy, if the products complies with that policy or didn’t match the product description we will gladly refund you partially or send another order to you.

 

Q. How long does it take to process a refund?

A. When a product is reviewed and refund is approved it takes about 7-10 days excluding weekends and holidays.

 

Q. What happened if I don’t receive my Order?

A. Contact us immediately if the estimated delivery times exceed and you haven’t received your products, so we check why the order didn’t arrive, note if you provide a wrong address you won’t have the privilege to get a refund or sending back the item.

 

Q. How can I cancel my order?

A. Once you made a purchase and you decided to change your mind about the product contact us immediately to cancel the order note: you must contact us before 24hrs payment was made. and issuing refunds takes 7-10 days.

 

Q. What if I want to view all my orders?

A. To view the list of all your orders, login and click on my account and then my orders to see all your orders. you can also see order updates on your account.

 

Q. I didn’t see my invoice on my email?

A. Sometimes due to google bot, some emails are been sent to spam box please kindly check your spam box and mark as not spam to receive future emails to your inbox if you did then contact us asap.

Q. Where do you ship from?

A. We ship from our suppliers located in USA, France and China. So expect your items to be shipped separately(if you order more than one item) as different country or suppliers specialize in different areas of manufacturing

Q. Which currency will i be charged in?

A. We process all orders in USD. While the content of cart is displayed in several currencies, you will be charged in equivalent of the product price in your local currency.

Q. What can I do with my reward points?

A. You can buy products using your reward points or exchange it for a coupon to purchase a product with discount.