Shipping & Delivery
Our Shipping Promise
We’re glad to bring our customers great value and service. That’s why we work with reliable shipping partners to get your smart home gadgets to you — no matter where you are in the world.
We currently ship from our warehouses in:
- China (ePacket, EMS, and standard air freight)
- United States (USPS, UPS, FedEx)
- European Union (local fulfillment centers for faster delivery)
Free Shipping
Yes, free shipping is available on most orders.
We offer free standard shipping from our warehouses to many countries worldwide. There are no hidden fees or surprise charges at checkout — what you see is what you pay.
Note: Some oversized or heavy items (e.g., large appliances, smart refrigerators, air purifiers) may require an additional shipping fee. This will be clearly shown at checkout.
Shipping to Over 200 Countries
We are proud to offer international shipping services to over 200 countries and territories.
We currently ship to:
- North America: United States, Canada, Mexico
- Europe: United Kingdom, Germany, France, Spain, Italy, and most EU countries
- Asia: Japan, South Korea, Singapore, Malaysia, Thailand, Philippines, India, and more
- Oceania: Australia, New Zealand
- Middle East: UAE, Saudi Arabia, Israel, Qatar
- Africa: South Africa, Nigeria, Kenya, Ghana, Egypt (and many others — contact us to confirm)
- South America: Brazil, Argentina, Chile, Colombia, Peru
Locations We Cannot Ship To
There are some remote locations, islands, or countries with restricted customs that we are unable to serve. If you happen to be from one of those locations, we will contact you within 2 business days to discuss alternatives or issue a full refund.
Customs, Duties & Taxes
Important: We are not responsible for any customs fees, import duties, taxes, or brokerage charges once the items have shipped.
- These charges are determined by your local customs authority and vary by country.
- By purchasing our products, you acknowledge that one or more packages may be shipped to you and may incur customs fees upon arrival.
- We recommend contacting your local customs office for an estimate of potential fees before placing your order.
For EU customers: VAT may be collected at checkout depending on your location. For other regions, customs fees are typically collected by the carrier upon delivery.
If you refuse to pay customs fees and the package is returned to us, the original shipping cost is non-refundable, and return shipping fees may be deducted from your refund.
Shipping Time Estimates
Shipping time varies by location. Below are our estimated shipping times after your order has been processed.
| Location | Estimated Shipping Time |
|---|---|
| United States | 10–30 business days |
| Canada, Europe | 10–30 business days |
| Australia, New Zealand | 10–30 business days |
| Mexico, Central America, South America | 15–30 business days |
| Asia (excluding remote areas) | 10–25 business days |
| Middle East | 12–25 business days |
| Africa | 15–35 business days |
| Rest of World | 20–45 business days |
Maximum delivery time: 45 business days from the date of shipment.
Processing Time (Before Shipping)
Please add 2–5 business days for order processing. This includes:
- Payment verification
- Quality control checks
- Packing and labeling
- Handover to the shipping carrier
Total estimated delivery time = Processing time + Shipping time
Example for United States: 2–5 business days (processing) + 10–30 business days (shipping) = 12–35 business days total
Tracking Information
Once your order is shipped, you will receive an email with a tracking number (where available).
Important Notes on Tracking:
- Free shipping may use economy services that offer limited or no tracking. If tracking is unavailable for your order, we will notify you via email.
- For expedited shipping options, full tracking is always included.
- Tracking information may take 2–5 business days to appear after you receive your tracking number.
What If Tracking Doesn’t Update?
Don’t worry. It’s common for tracking to show no movement for 7–10 days, especially during:
- Customs clearance
- Transfers between carriers
- Remote or rural deliveries
If your tracking hasn’t updated for more than 15 business days, please contact us at [email protected].
Split Shipments
For logistical reasons, items in the same purchase may be sent in separate packages — even if you’ve selected combined shipping at checkout.
Why?
- Different products may ship from different warehouses (China, USA, EU)
- Some items are bulky or heavy and require separate packaging
- Customs regulations may require certain items to ship separately
You will receive separate tracking numbers for each package (where available). You are not charged extra for split shipments.
Lost or Stolen Packages
We take delivery very seriously. If your tracking shows “Delivered” but you haven’t received your package:
- Check with neighbors, the front desk, or building management — carriers sometimes leave packages with them.
- Wait 2–3 business days — occasionally, carriers mark packages as delivered before they actually arrive.
- Contact the carrier directly with your tracking number.
If you still cannot locate your package after 5 business days, contact us at [email protected]. We will open an investigation with the carrier.
Note: We are not responsible for packages stolen after confirmed delivery to your address. For high-value items, we recommend using a secure delivery address (e.g., workplace, parcel locker, or requiring a signature).
Shipping Restrictions
Some products have special shipping restrictions due to size, weight, or contents:
| Product Type | Restriction |
|---|---|
| Smart devices with lithium batteries | May have limited air shipping options; ground shipping only in some regions |
| Large appliances (smart refrigerators, air purifiers) | May require freight shipping; additional fees apply |
| Liquids (smart diffuser oils, cleaning solutions) | Restricted in some countries; may ship separately |
| High-value electronics (AI cameras, smart locks) | May require signature on delivery |
If your order contains restricted items, we will contact you within 2 business days to discuss options.
Expedited Shipping Options
Need it faster? We offer expedited shipping at checkout for many destinations:
| Option | Estimated Time | Cost |
|---|---|---|
| Express (DHL/FedEx/UPS) | 5–10 business days | Calculated at checkout |
| Priority | 10–15 business days | Calculated at checkout |
Expedited shipping includes:
- Full tracking
- Faster processing (1–2 business days)
- Priority customs handling
Expedited shipping is not available for all products or all locations. Available options will appear at checkout.
PO Boxes & Military Addresses
We ship to PO Boxes and military addresses (APO/FPO/DPO) for select countries:
- PO Boxes: Available via USPS, Royal Mail, or local postal services. Delivery may take longer.
- Military addresses: Available via USPS. Please provide the full APO/FPO/DPO address with the correct zip code.
Expedited shipping is not available for PO Boxes or military addresses.
Contact Us About Shipping
Have a question about shipping to your country? Need a delivery estimate? Want to upgrade to express shipping after placing your order?
Email: [email protected]
Support: [email protected]
Please include your order number (if you have one) and full shipping address.
Quick Summary
| Question | Answer |
|---|---|
| Free shipping? | ✅ Yes, on most orders |
| International shipping? | ✅ Yes, to over 200 countries |
| Processing time? | 2–5 business days |
| Shipping time? | 10–45 business days (depending on location) |
| Tracking included? | ✅ Yes, where available |
| Customs fees? | Paid by customer |
| Expedited shipping? | ✅ Available at checkout |
ChetaXpress — Smart Technology. Delivered Worldwide.