Privacy Policy

1. Introduction

Welcome to ChetaXpress.com (“Company,” “we,” “our,” “us”). We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chetaxpress.com (the “Site”) or purchase products from us, including home appliances, AI surveillance systems, smart sensors, intelligent lighting, power management devices, and smart kitchen technology.

By using our Site or services, you agree to the practices described in this policy. If you do not agree, please do not use our Site.

2. Information We Collect

We collect two types of information: Order Information and Device Information.

A. Order Information

When you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including:

  • Name
  • Billing address
  • Shipping address
  • Payment information (credit card numbers, bank details, or digital wallet information)
  • Email address
  • Phone number

We refer to this as “Order Information”.

B. Device Information

We automatically collect certain information about your device when you visit our Site using the following technologies:

  • Cookies: Data files placed on your device or computer that often include an anonymous unique identifier. For more information about cookies and how to disable them, visit http://www.allaboutcookies.org.
  • Log files: Track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web beacons, tags, and pixels: Electronic files used to record information about how you browse the Site.

We refer to this as “Device Information”.

C. Smart Device & Usage Data (for IoT/AI Products)

Because we sell connected devices (such as AI cameras, smart sensors, and smart plugs), certain product functionalities may require additional data processing:

  • Device identifiers (unique ID, MAC address)
  • Network status (Wi-Fi signal strength, connectivity)
  • Operational data (e.g., motion detection logs, temperature/humidity readings, air quality data, energy usage)
  • App usage analytics (how you interact with our mobile applications or web dashboards)

This data is used solely to enable remote control, automation, and smart features. You may disable data collection for specific devices via the accompanying app.

3. How We Use Your Personal Information

A. Order Information

We use Order Information to:

  • Fulfill orders (process payment information, arrange for shipping, provide invoices and order confirmations)
  • Communicate with you (order updates, customer support)
  • Screen orders for potential risk or fraud
  • Provide you with information or advertising relating to our products or services (only where you have consented or as permitted by law)

B. Device Information

We use Device Information to:

  • Screen for potential risk and fraud (particularly your IP address)
  • Improve and optimize our Site (generate analytics about how customers browse and interact, assess marketing and advertising campaigns)
  • Enable essential Site functionality (e.g., shopping cart, login persistence)

C. Smart Device Data

We use Smart Device Data to:

  • Enable core product features (e.g., remote viewing of AI cameras, receiving water leak alerts, scheduling smart plugs)
  • Provide firmware updates and technical support
  • Troubleshoot connectivity issues

4. Sharing Your Personal Information

We share your Personal Information with third parties only as described below:

A. Service Providers

We share information with companies that help us fulfill orders and operate our business, including:

  • Payment gateways (to process transactions)
  • Logistics and shipping partners (to deliver your products)
  • Cloud hosting providers (to store data securely)
  • Customer support platforms (to manage inquiries)

B. Analytics

We use Google Analytics to understand how customers use the Site. You can read how Google uses your Personal Information here:
https://www.google.com/intl/en/policies/privacy/
You can opt out of Google Analytics here:
https://tools.google.com/dlpage/gaoptout

C. Legal Compliance

We may share your Personal Information to:

  • Comply with applicable laws and regulations
  • Respond to a subpoena, search warrant, or other lawful request for information
  • Protect our rights or the safety of others

D. Business Transfers

If we sell or merge our business, we may transfer your data to the new owner, provided they agree to honor this Privacy Policy.

We do not sell your personal information to third parties.

5. Data Security

We have implemented appropriate technical and organizational measures to protect your personal information, including:

  • Secure socket layer (SSL) encryption for data transmission
  • Firewalls on our servers
  • Access controls and authentication measures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

You are responsible for maintaining the confidentiality of your account password and for restricting access to your computer or device.

6. Data Retention

We retain your personal information only as long as necessary to:

  • Fulfill the purposes for which it was collected (e.g., complete your order)
  • Comply with legal obligations (e.g., tax, accounting, or consumer protection laws)
  • Resolve disputes and enforce our agreements

After this period, we will securely delete or anonymize your information.

7. Your Rights (GDPR & Global Standards)

Depending on your location, you may have the following rights regarding your personal information:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Correct inaccurate or incomplete data.
  • Right to Erasure (“Right to be Forgotten”): Request deletion of your data, subject to legal retention requirements.
  • Right to Restrict Processing: Limit how we use your data.
  • Right to Data Portability: Receive your data in a structured, machine-readable format.
  • Right to Object: Object to processing for direct marketing or legitimate interests.
  • Right to Withdraw Consent: Where we rely on consent, you may withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, contact us at: [email protected]

We will respond within 30 days as required by applicable law.

8. Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Recognize your device when you return to our Site
  • Remember items in your shopping cart
  • Analyze site traffic and usage patterns
  • Personalize content and advertisements

You can control cookies through your browser settings. Most browsers allow you to:

  • See what cookies are stored
  • Block all cookies
  • Delete existing cookies
  • Set preferences for specific websites

Please note: Disabling cookies may prevent certain features from working correctly, including the shopping cart and checkout process.

For more information about cookies, visit: http://www.allaboutcookies.org

9. Third-Party Links

Our Site may contain links to third-party websites (e.g., manufacturer support pages, payment processors). We are not responsible for the privacy practices or content of those third parties. We encourage you to read their privacy policies before providing any personal information.

10. Children’s Privacy

Our products and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us immediately, and we will delete it.

11. International Data Transfers

We may transfer, store, and process your personal information on servers located outside your country of residence (including in the United States or European Union). When we do so, we ensure appropriate safeguards are in place, such as:

  • Standard contractual clauses approved by the relevant authorities
  • Transfers to countries with adequate data protection laws

By using our Site, you consent to such transfers.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons.

We will notify you of material changes by:

  • Posting the updated policy on this page
  • Updating the “Last Updated” date at the top
  • Sending an email notification (where required)

We encourage you to review this policy periodically.

13. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us at:

Email: [email protected]
Address:1950 W Corporate Way #64613, Anaheim, CA 92801, United States

For data protection inquiries, you may also contact our designated Data Protection Officer (DPO) at the same email address.

14. Complaints

If you are not satisfied with our response to your privacy concern, you have the right to lodge a complaint with your local data protection authority.