1. Your order constitutes an offer to us to buy the products you select from the Website. All orders are subject to availability and will not constitute a binding contract of sale until accepted by us. As soon as this offer is accepted by us by sending an Acceptance Email (as specified below), your order forms a binding contract of sale between you and us as further set out at clause 5 below.
2. Purchases made on the Website must be for your personal or gift use and are not to be used for re-sale, commercial purposes or any other commercial benefit. We reserve the right to refuse orders for multiple quantities of an item ordered by you or ordered to any one postal address.
3. The Website only sells products to individuals who can purchase bank transfer or other method of payment as set out on the payment page.
4. The images of the products on our Website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours accurately reflects the colour of the products. Your product may vary slightly from those images.
Availability of products and delivery times
1. We will notify you of the estimated delivery time for your products in the Acceptance Email or WhatsApp Save in respect of customized products of sending you the Acceptance Email for Standard Delivery It may take slightly longer to deliver products to very remote areas. In the case of customized products, the estimated delivery date will usually be within 30 business days. We will endeavour to deliver all products you have ordered within thirty (60) days (as specified on your Acceptance Email), but these delivery dates are estimates only. Dispatch dates are not guaranteed and should not be relied upon.
2. In the event that we become aware that we are unable to meet the original estimated delivery time stated in the Acceptance Email, we will notify you of this as soon as possible and at the same time and without us being liable to you we will specify a new estimated delivery time.
3. Whilst we will do our best to deliver your products within the period of time defined above, sometimes it may take longer than expected. You accept that on some occasion, it may take us more than 10 business days to deliver your products.
4. If your order has not been received within our specified timescales, in the first instance please check with your local mail delivery office to see that they are not holding your parcel. If they confirm that they do not have your products, please contact us and we will do our best to assist. All delivery timescales are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we reasonably can to get your order to you on time. Please note that during exceptionally busy periods (e.g. Christmas), or when the weather is particularly inclement, please allow an additional day before raising a query.
5. Please note that the delivery company may require a signature on delivery and will not leave products without a signature. Orders can be delivered to a place of work which is usually easier and avoids the disappointment and delay of products being returned to us as undelivered by the courier.
6. We only deliver products to the locations listed on the Website subject at all times to the relevant regulations concerning free trade. We regret that we cannot currently deliver to the overseas at the moment. In the event that an order is placed for a delivery to a location where we do not deliver, the order will be cancelled and a refund processed.
7. Where you have ordered multiple products, we may sometimes need to deliver your products in more than one delivery.
8. Your order will be sent to the delivery address that you have given on your order form. We are not responsible if that delivery address is incorrect or incomplete.
We may change these Conditions from time to time without notice to You. Changes will apply to any subsequent Orders received. It is Your responsibility to check regularly to see if any changes have been made to these Conditions. We reserve the right to modify or withdraw this Website at any time without liability to You.
Contact Us if You have any questions relating to these Conditions or Ordering the Products generally by Using the Contact Us page.
You are responsible for maintaining the confidentiality of the password chosen by You when You register on the Website and for restricting access to Your computer and/or email address to prevent unauthorised access to Your account.